PRESETS

Yes! Our mobile presets are created for the FREE Adobe Lightroom Mobile app. Some features in the free app aren’t available, but that won’t affect your use of the mobile presets! The mobile preset comes with a Video Workshop with 2+ hours of editing tutorials to help you make the most of your presets in the Lightroom app!

I don’t have an Adobe subscription - can I still use your Mobile Presets?

We do not offer refunds, returns, or exchanges. Our presets are an immediate digital download that cannot be un-downloaded, therefore they are non-refundable.

We are confident in our presets’ ability to meet your needs, and have offered as much educational content as we can in the free editing tutorials each preset pack comes with.

If you are unhappy with your presets for any reason, please contact us at hello@athenaandcamron.com, and we will do our best to resolve the issue.

Can I get a refund on your presets if they don't work for me?

Yes! During the creation process for our presets we tested them on raw images taken with a range of cameras and lenses from our loyal followers. We shoot with Canon and Sigma Lenses, but also use these presets on our Fujiflm camera with Fuji lenses (and friends of ours love our presets for their Nikon and Leica images). 

Do your desktop presets and tools work with all camera types?

During the checkout process, you will be asked to click the button 'subscribe to our list.' Please check this box, as it means you will be able to receive the confirmation emails from us (and any future preset update emails!).

After you checkout, you will immediately be taken to a Thank You page with a download button containing the zipped folder of our presets. You will also receive two confirmation emails - one from Kajabi with your Video Workshop login info, and one from us with another download button for the presets. If you do not see one or both of these emails, please check your spam/promotions folder.

I purchased your presets, but can't see an email?

Our Presets have custom adobe profiles that we created to give them their unique look. Because of this, some of our Presets will be ‘hidden’ if your Lightroom is set to automatically hide ‘incompatible’ presets. 

In Adobe Lightroom, hit Presets, then the three bubbles in the top right you used to Import Presets. Uncheck ‘Hide Partially Compatible Presets’ and all Presets should appear across both Desktop and Mobile.

A few presets are showing up, but most are missing! Where are the rest of them?

Our annual updates are for Seasons Preset Bundle only. Though released in 2019, each year we have offered an all-encompassing update - new presets, more education, better versatility, easier use!

We are committed to always keeping this preset pack fresh and relevant, keeping up with advances in Lightroom and Photoshop technology.

I saw you offer Lightroom updates for the presets - what does this mean?

We only sell presets that were created with excellence and tested by a Beta Test Team. We will never have a preset bundle available that isn't top quality - we would update it and re-release! 

Just because Postcard Presets was released most recently, doesn't mean its any 'better' than our flagship presets, Seasons. Each of our preset packs is for a different purpose with different tones!

SEASONS - timeless, versatile, classic
HOMEBODY - minimal, golden, creamy
POSTCARD - creative, retro, vintage
EMBRACE - simple, clean, portraiture
MERRY - seasonal, festive, nostalgic

Are your newest presets better than your older ones?

If your question hasn't been answered above, reach out to us via email at hello@athenaandcamron.com and our Customer Support Manager will respond to you as soon as possible!

Still need help?